Welcome to Scrubs Wear Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. As healthcare professionals ourselves, we understand your time is valuable, so we’ve made this resource quick and easy to use.
Products & Collections
What types of products do you offer?
We specialize in premium healthcare apparel and accessories, including scrubs from our featured collections (like A Touch of Texture, Chasing Sunsets, and Digital Lavender), lab coats, compression socks, stethoscopes (including Littmann), and professional accessories for both men and women.
Do you offer fur-friendly options?
Yes! Our Fur-Friendly Collection is specifically designed to be more resistant to pet hair, making it easier for healthcare professionals with furry friends at home to maintain a professional appearance.
Are your scrubs true to size?
Our products are designed based on standard sizing charts. Specific size guides are available on each product page to help you find the perfect fit. If you’re between sizes, we recommend sizing up for comfort during long shifts.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your email address.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you as soon as possible. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request if processing hasn’t begun.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Shipping & Delivery
Where do you ship?
We proudly offer seamless global delivery to healthcare professionals worldwide! Currently, we may not deliver to some parts of Asia and a few remote locations. During checkout, our system will automatically confirm if we can deliver to your address.
What are your shipping options and timeframes?
We process all orders within 1-2 business days, then offer two shipping options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch
- Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information that allows you to follow your package’s journey every step of the way.
Returns & Exchanges
What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. Your complete satisfaction is our priority.
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Are there any items that cannot be returned?
For health and safety reasons, certain medical devices and intimate apparel may not be eligible for return unless defective. Please contact us with specific questions about returning these items.
Contact Information
How can I contact customer service?
Our dedicated support team is here to help! Email us at [email protected], and we’ll respond promptly to assist you.
What are your business hours?
While our online store is always open, our customer service team monitors emails during regular business hours (Mountain Time) and strives to respond to all inquiries within 24 hours.
Thank you for the vital work you do. We’re honored to support healthcare heroes like you with quality apparel and accessories that help you perform your best.
Scrubs Wear Shop Team
1724 Byrd Lane, Albuquerque, US 87107
Email: [email protected]