At Scrubs Wear Shop, we stand behind the quality of our healthcare apparel and accessories. We understand that sometimes a product may not meet your expectations, and we want to make the return or exchange process as straightforward as possible for our valued medical professionals.

Our Return Policy

We gladly accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unwashed and unworn
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please Note: For hygiene and safety reasons, certain products cannot be returned or exchanged. These include:
  • Compression Socks (due to intimate apparel nature)
  • Medical Devices (including Littmann Stethoscopes)
  • Any personalized or monogrammed items
  • Items from final sale or clearance sections

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for authorization. Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package the item securely including the RMA number clearly visible on the outside of the package.
  4. Ship the package to the following address:

    Scrubs Wear Shop – Returns
    1724 Byrd Lane
    Albuquerque, NM 87107
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected (typically within 5-7 business days of arrival at our facility), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7-10 business days. The timing of the refund appearing in your account will depend on your financial institution’s processing times.

Please note: Shipping charges are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchange Processing

If you are exchanging an item for a different size or color, we will process the exchange once the original item is received at our facility. We will ship the replacement item using the same shipping method as your original order unless otherwise requested.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a prepaid return label and expedite your replacement at no additional cost to you.

Return Request Template

To expedite your return request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Scrubs Wear Shop Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Name of Product] Size/Color: [Size and Color of Item] Reason for Return/Exchange: [Please specify reason] I have reviewed the return policy and confirmed that this item is eligible for return/exchange. Please provide instructions and an RMA number to proceed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Phone Number]
Business Hours: [Insert Business Hours]

We appreciate your trust in Scrubs Wear Shop for your healthcare apparel needs and strive to make every shopping experience exceptional.